• Apply leadership concepts in a work context
• Employ a systematic approach to achieving objectives
• Responsibilities of a team leader
• Motivate and build a team
• Manage individual and team performance
• Professional business writing
• Solve problems, make decisions and implement solutions
• Monitor the level of service to a range of customers
• Prioritise time and work for self and team
• Apply the organisation’s code of conduct
• Manage expenditure against a budget
• Conduct a structured meeting
• Conduct a disciplinary hearing
• Communication skills
• Communications second language
• Mathematical literacy

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For more information contact Elaine Nihal at elaine.nihal@itd.ac.za