Module 5 - Customer Service

Smart Service gets customers smiling

Purpose of this Module

This short programme teaches managers to encompass the skills needed to monitor the level of service between an organisation and its customers both internal and external.

Learning Outcomes     

The following outcomes will be achieved after completing this module:

  • Identify internal and external customers, were applicable
  • Explain standards of customer service expected by the organisation
  • Measure customer satisfaction on an ongoing basis
  • Recommend corrective action